Cox Support
Thought I would bring this here as no where else in the Cox support system seems to be interested. So here goes ... Experiencing random outages ... scheduled a tech to visit. So far so good. ...
Forum Discussion
First, when you call it a outage, how do you mean that? Do you know for a fact that others in your area are offline or is it just you? If not, there isn't much you can do Cox side. They have to schedule technician as per their dispatch and time allows. If you had phone, you could get an escalated tech. Not sure if they still use it but there was something called a Coffee point's form to request a sooner technician. Outages go to maintenance(or maybe this case to TrueNet) so the problem may be resolved before the technician. What I suggest doing is calling TrueNet and see what they say. I found there number on their website and it's 904-777-9052. Let us know how it goes. Good luck.
Tried the number ... unless you have an actual name to enter all you get is the auto operator telling you to use the directory ... the "leave a message" option takes you to an inbox directory where again, you need an actual name to enter. Unable to contact anyone via the number OR leave a message option.
unless you have an actual name to enter all you get is the auto operator
That stinks, but makes sense I guess. They probably don't want to deal with everyone that could call in. It's too bad you didn't get a name from the contractor who caused the issue. BTW, do you know HOW they caused the issue? Did they just cut your line?
Not exactly sure how they dropped my service but they had a pedestal open on the lot next to my house. They had dropped another person across the street but brought them back up within 30 minutes.
ebatten2
Thanks for bringing this to our attention. I know it can be frustrating when our work in the area inadvertantly impacts your service and I apologize for any inconvenience this has caused.
I see our community members have recommended you email us at cox.help@cox.com with your info and the details. I also see that you and your wife have also reached out on Facebook. If you would like to continue on Facebook, please send a private message to our page. If you prefer email, you can use that option instead, but I do ask that you keep to one platform so as to avoid any issues that can be caused by multiple agents assisting you at the same time.
Since our forums are for the community to discuss technical topics relating to Cox services and your particular situation is specific to you and your account (which our community members can't assist with) and you have already contacted us on another platform I am going to lock this thread. If you would like to discuss other topic, please join in on an applicable existing thread, or start a unique thread of your own in the appropriate category.
Have a great day!
