Cox Tech Support

Speaking with a Tier 2 representative on a first contact call is at best an unlikely scenario.  OP probably called on a Friday night and eventually got a recorded message.  That could be irritating even for a calm person, which OP apparently is not.   It seems he then tried to get a technical answer using Cox’s chat service.  That may have worked out well for someone, sometime, but I don’t recall anyone ever saying what great service they received from “Oliver” to solve any problem they were having.  OP may not have found the welcome message that includes Cox Media Support’s email address.   A better solution would be for Cox to add “Send us an email” to the “Need More Help?” section on the forum home page and include the email address there.  An email to Cox Media Support is the most likely option to produce a positive result.  But before doing that, OP should have checked Cox's website, if Internet was available, for reported outages in his area.  It might have reduced his level of aggravation.