Forum Discussion

RyuKyu567's avatar
RyuKyu567
New Contributor
6 years ago

Cox WiFi Hot Spot Disconnection

Good Morning! I have been a long time Cox user, and recently found there is a Cox WiFi Hot spot near my work. I have had the following issue with both my Windows 10 Laptop, and my Samsung Galaxy No...
Allan's avatar
Allan
Moderator
6 years ago
Hello RyuKyu567. Are you having this issue with multiple devices or just one? Also, are you able to login to our website with a different connection? Lastly, are you able to get closer to the hot spot and see if that helps? -Allan
  • RyuKyu567's avatar
    RyuKyu567
    New Contributor
    6 years ago

    Multiple. My Samsung Galaxy Note 8, and my Windows 10 HP laptop. If I use My phone data I can login to Cox and View my profile, and if i use my phones hot spot to connect my laptop, I can access the Cox site there. My connection to the hot spot is Full, I'm not to certain where the actual hot spot is.

    • Allan's avatar
      Allan
      Moderator
      6 years ago
      I recommend clearing cookies and cache on your devices and see if that helps. Also, after attempting to logon to the hotspot, try accessing the website with a new browser window and see if you are able to access the cox website and your account. If you are able to access the internet, then you are logging into the hotspot since logging in is a requirement to access the service. -Allan