Cox WiFi keeps dropping.
I've been experiencing an ongoing internet issue for the past 30 days. A technician recently visited to diagnose the problem and mentioned that around the same time, Cox conducted a system update. Ac...
Forum Discussion
Hi CaptainH,
I'm sorry that you have been having to with your internet connection. I'm not aware of this issue but will be glad to investigate. Please contact us privately. Our email address is cox.help@cox.com please include your full street address and a link to your forum post.
Greg
I did email and call it I. Which is why the tech was out today. He even stated that the online support teams were not notified of the update that was pushed out 30 days ago and that is why the techs keep getting called out to check the lines when it is software update on routers that are tuning the lights red and dropping the Internet connection until you unplug and plug the router back in. Was hoping that maybe there was a timeline on the next update that you would have. Even in the time I have posted this. I have had to unplug and plug in my router because my internet dropped and the router light turned red.
