Forum Discussion

seper8tor's avatar
seper8tor
New Contributor II
6 years ago

COX won't update customer provided modems after screwing up Gigablast speeds....

I have Gigablast service that is now suddenly topping out at 300mbps DL and 5mbps UL.  Up until last week I had full 1000mbps speed DL and 40mbps UL.  My modem is a Motorola MB8600.  Its obvious that...
Karen_R's avatar
Karen_R
Former Moderator
6 years ago
Hello Seper8tor,

Thank you for reaching out to Cox Forum Support. I truly apologize that the services are not working properly. We can take a look into your account. Please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks


Karen