Users don't update modem firmware. ISP's such as COX strictly "push" firmware updates to supported modems. They don't want user firmware tampered with. I suspect the technician had other appointments to tend to so he gave you a ridiculous explanation so he/she could leave.
Anyways, I have my own SB8600 I purchased and I'm on the ultimate plan. With the last week or some I've seen considerable lag spikes when playing some games. Here's the current info for my modem:
Software Version 8600-6.1.1.19 (firmware)
Hardware version: 1.0
I don't recall what software version my modem started with nor do I know if there has been any changes to the software.
What does your modem currently show?
Karen_R can you look at my account as well?
