Forum Discussion

seper8tor's avatar
seper8tor
New Contributor II
6 years ago

COX won't update customer provided modems after screwing up Gigablast speeds....

I have Gigablast service that is now suddenly topping out at 300mbps DL and 5mbps UL.  Up until last week I had full 1000mbps speed DL and 40mbps UL.  My modem is a Motorola MB8600.  Its obvious that...
HuskerHeaven's avatar
HuskerHeaven
New Contributor

Any updates? Recently upgraded to gigablast from 300. Got a Netgear CM1000. Speeds capped right around 300 with a few above near 400 and a few low around 150. Tech came out, saw his meter check the line at 1.1 Gbps. Went and got the MB8600 thinking it was a firmware issue on the Netgear. Same issue. Right around 300. Checked connected to router and modem direct. No change. Using Surface Pro 4 with docking station that has gigabit port. I had more stable internet at 300 and a DOCSIS 3.0 modem. 

EricaW's avatar
EricaW
Former Moderator
6 years ago
Hi HuskerHeaven,

I understand your visit and equipment change were very recent. If you would like we can arrange a follow up at your convenience. You may always email us using cox.help@cox.com.

-Erica
Cox Support Forums Moderator