Forum Discussion

JcBriggs's avatar
JcBriggs
New Contributor
2 days ago

Cox workers using my water

Well apparently the contracted works, Versa Communications that has been work for Cox laying gigs last cable in my neighborhood thinks it’s ok to use the tap water from my house. 
I am the Willows Community in Gilbert Az. I know they used it at least 3 times since they started work in front of the house this past 2 weeks. So curious is Cox going to compensate me for the extra cost on my water bill? It’s bad enough they are always trying to find ways to get more of my money “data overages” or slowing my service to try and get me to upgrade. 

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    2 days ago

    Hi, there. I'm so sorry for the service issues you've had.  Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and issues related to a specific account require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post.  Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.