You may be labeling it as "Not Spam", but if a number of people are telling Cox they are receiving SPAM from that sender, it will remain on the spam list.
Yeah, right. Cox marks my email to my wife as SPAM, when it doesn't refuse to send it all all with an "acceptable use policy" error.
Plus if I am not mistaken, the default handling of items that COX' mysterious algo flags as SPAM is to SILENTLY DELETE THEM so the recipient isn't even aware they have been censored.
My wife and I have fought this BS for a couple of years--unsuccessfully-- even contacting the CEO's office in Atlanta.
The ONLY reason we still use Cox ($250/mo w/ TV) is because my wife doesn't want to have to ask her (many) correspondents to change her email address in their address-books.
Change her Spam setting to "No Spam filtering" and create her Filter Rule with condition "From" "Contains" <your name> or <your email address> and action "Keep". If email from you reaches Webmail, it will go to her Inbox.
