Forum Discussion

szogye's avatar
szogye
New Contributor II
5 years ago

CoxWifi hotspot connection issue

I have the same issues as another cox customer.  The CoxWiFI hotspot that I use near 4001 E Broadway Rd, Phoenix, AZ 85040 is reporting "No Internet, open" when I try and connect to it.  It has worked for several months but over the last several weeks it giving me the error No Internet, open.  The signal strength is excellent, it just doesn't connect anymore.

  • DustinP's avatar
    DustinP
    Moderator
    5 years ago
    Hello Szogye,

    Using www.cox.com/residential/internet/learn/cox-hotspots.html to search that address it pulls up 4001 BROADWAY RD, BLDG B 15, Phoenix, AZ 85040. There are a couple close to that exact address; is this the one you're attempting to connect to, or a different one? If you have the exact address, we can investigate that on our end.

    Dustin
    Cox Forum Support Moderator
    • szogye's avatar
      szogye
      New Contributor II
      5 years ago

      Hello Dustin,

      Thank you for getting back to me. 

      I'm trying to connect from Suite B14 of this address so I assume this is the one I'm trying to connect to. I didn't realize it was this close!

      If you could investigate why it is not connecting to this hotspot anymore that would be great.

      Thank you for your help!

      • BrianM's avatar
        BrianM
        Moderator
        5 years ago
        This has been reset, please test it again.

        Brian
        Cox Support Forum Moderator