I have the same problem. Each time I call they reset the modem and lose the chat so I can't get them to schedule an appointment. Someone ran a new wire to the "box" 2 weeks ago and said to call if it continues and they would monitor the "box" I can't seem to get anyone on the phone or in a chat that will do that. They want to keep resetting. It is continuous with the dropping internet and it goes out for several minutes to a couple hours at random. I'm in St. Charles Parish.
Any fix or update to your daily issue? Looking for advice on my similar issue
