Daily internet connection Input/Forward drops
Hello Community. For the past few months I've been getting internet connection drops at random times. After tracking this for a while they seem to coincide with Firewall log messages like the following. Occasionally I'll also see a FW.WANATTACK drop listed in there.
FW.IPv6 INPUT drop 1840 attempts 11/07/2024 11:01:21 PM Firewall Blocked
FW.IPv6 FORWARD drop 415 attempts 11/07/2024 10:52:32 PM Firewall Blocked
The internet drops can last just a few minutes and come back on its own. Or sometimes the drop lasts until I reboot the modem/router combo due to the influx of traffic seizing up the connection. I've been a Cox customer at this house for the past 6 years and this problem started just a few months ago. I've had several tech visits and they always tell me the signal is strong. They have tested at the junction box by my driveway, the Cox box on the outside of the house, and the wall plate port near the modem/router. And the connection typically is great up until it's not and actually getting a tech out at any given drop would be impossible. When the connection drops my phone displays "Connected without internet", my laptop connection displays "No internet, secured". I've seen this problem online across different cable company customers but haven't actually seen what the actual root cause was. This same trouble also appears to sometimes plague even Cox Customers with Cox modems/routers. Nothing has changed in my house regarding and the Cox house/street cabling is 6 years old. I have roughly 10 devices such as phones, laptop, Roku, Ring cams, gaming system, and a few internet of things type devices. I've even purchased a brand new Arris Surfboard cable modem/router combo G34, AX3000. I previously used a Netgear Nighthawk combo and replaced it thinking that was the problem but the trouble continues.
Here is an Event Log of today:
Does anyone have any insight into whether this is something on the Cox side regarding programming or physical line problems somewhere? I don't know where to turn next. One thing to note is the firewall logs always reflect IPv6 and DHCPv6. I've yet to try and disable the IPv6 firewall but I hear mixed things from people online. To my knowledge I don't even use IPv6. Any help would be much appreciated!
