Forum Discussion

BerlyzJusino's avatar
BerlyzJusino
New Contributor
3 months ago

Daily unresolved interruptions

I am coming to this forum because I have no idea what else to do. I have been living in my house for almost 2 years and ever since I moved in I have had the same internet problem. I can say that half the year I have connectivity problems, 1 or 2 days without service or one day with complete interruptions. I have notified them and they have not done anything about it. They just give me a reset and then the same thing happens for a couple of hours. They never give me a discount and you pay for something that you can't even use correctly because of the aforementioned problem. I hope you find a solution because I am already very upset.

Thanks 

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    3 months ago

    Hi, there. I'm really sorry about the issues you've had with your service and I'd like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get you back up and running.

  • FatalRewind's avatar
    FatalRewind
    New Contributor
    3 months ago

    Has Cox provided a solution? I'm having similar issues. I've done multiple router and modem resets and compared readings on the modem. I'm wondering of the neighborhood needs another node connected since Cox is a monopoly in our area.

    • JulianN's avatar
      JulianN
      Moderator
      3 months ago

      Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!