alizabeth
5 years agoNew Contributor
Deposit on returned equipment
When I first go Cox internet I started with the basic package and had to pay a deposit for the equipment rental. Well I decided I needed better wifi coverage throughout my home so I upgraded my modem to the panoramic wifi and again had to pay a deposit for the new mode. I didn't realize that with the upgradedodem I need the preferred 150 internet package and in order to upgrade to that I again will need to pay another $50 deposit. So I called cox and asked when I'd get the deposit back on the modem I returned after upgrading and they told me I wouldn't get it back for 12 months! Is this true? If so I'll cancel my Cox service because I should get a deposit back for equipment I returned as soon as I return it