Jnsanders1983, Cox WiFi is supported on our Panoramic Wifi Gateways only. Which one are you using? Here is a link to our website for the directions on how-to enable/disable this feature:
www.cox.com/.../cox-hotspots-with-panoramic-wifi.html
Please note: Cox Hotspots is designed to work on a separate WiFi network, so your home network remains entirely secure. By enabling guests to use Cox Hotspots, you increase your network security because you won't need to provide your private home WiFi network password.
Also, if you are unsure if your home network is not secure, I suggest that you change your WiFi password (do not use any previously used passwords).
Thank you,
Mike J.
Cox Support Forums Moderator