Forum Discussion

sixcampbells321's avatar
sixcampbells321
New Contributor II
3 months ago

Disappointing service Cox.

I really hate to roast Cox but I haven’t been able to get an answer on what I consider inexcusably poor service in Queen Creek Arizona.  I pay nearly $180 per month for gigabit internet and for the last several months we see drops and pauses in our internet service several times per day.  I would say 5-15 times per day.  We both work from home and it’s not ok to not have reliable internet for our work, zoom and teams calls.  Yet I really don’t have an alternative that has the speed we need.   Very frustrating.  

  • Doug5353's avatar
    Doug5353
    New Contributor
    2 months ago

    I live in Queen Creek AZ and Cox internet is frequently down. My service has been down all day…I am self employed, work from home and I the poor connection is costing me thousands of dollars in lost productivity each month

    • StephanieS's avatar
      StephanieS
      Moderator
      2 months ago

      Doug5353  Sorry to hear that you're having trouble with our Internet services.  I'd like to help!  Please send an email to cox.help@cox.com and include your full name and address along with a link to this Forums post.  Thanks!  

    • sixcampbells321's avatar
      sixcampbells321
      New Contributor II
      2 months ago

      Totally feel for you Doug.  I am now emailing with a live person from Cox - thanks Dustin- and even got a small credit on my account but COME ON!  That does not solve anything.  How is this acceptable?  I have been up and down all day.  Working is an unpredictable disaster.  I know Queen Creek is growing crazily fast and infrastructure needs to expanded but does it really require this much disruption.  If I had another gigabit option for Internet I’d be gone and would never look back.  Cox you can do better!

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 months ago

    Are you using wired, or wireless? Fiber or Coax? What do the lights on the Modem, or ONT show during one of the data pauses?

  • sixcampbells321's avatar
    sixcampbells321
    New Contributor II
    2 months ago

    If someone at Cox wants to help me or can at least pretend to care about impacting the livelihood of its customers I am all ears.  Yesterday’s outage lasted from early morning to 3pm.  Unacceptable!  Today I get up and YES another outage.  Here we go again and another day of my work being severely impacted.  

  • SharielH's avatar
    SharielH
    Moderator
    3 months ago

    sixcampbells321, I am sorry you're having issues with your service. We want to help. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum. 

     

    • sixcampbells321's avatar
      sixcampbells321
      New Contributor II
      2 months ago

      I successfully sent the email to Cox.  Let’s see what happens.

       

      Brett

    • sixcampbells321's avatar
      sixcampbells321
      New Contributor II
      2 months ago

      Well I don’t have internet so it would be hard to do that wouldn’t it?  Feel free to assist and do it for me?  [Edited] in Queen Creek, Arizona.  I am sure you can find me in your massive database of people.