Disconnects Every 5m - 85615
https://drive.google.com/file/d/1W2-Yp__l8aZQr8X-OmnyaKSc_RN_33hl/view?usp=sharing
Please see attached Connection Log. Something is wrong with my provisioning, or something with the way my modem...
Forum Discussion
Post your modem signals and logs. Let your modem run for at least 24 hours before posting logs. But if you have 3 modems that are all dropping Ethernet connection to the same computer, it might be the computer and not the modem.
Happens to every computer on the network, not just one. Had a Cox tech out Monday, they verified it was the account, and NOT a local hardware issue.
We had two modems hooked up at the same time, mine continued to drop every 5m, the other did not. The second modem was provisioned to the same 300 that mine is. They hooked up a non-provisioned modem, and everything was fine, we could ping the cox local DNS Server without any issue... as soon as they move that modem over to my account and provisioned it... it started dropping every 5m just like the previous modem.
The case has been escalated to "Atlanta".
- ELF1024,
We absolutely want to find a solution to the disconnects. Were you informed if you would receive a callback and was there a ticket number provided to you- following the technician's most recent appointment?
Dustin
Cox Forum Support Moderator
