I have a RT-AC5300. I did connect my pc directly to the modem but it didnt obtain an ip address.
You have to power cycle the modem each time you change what it is plugged into(PC or router). If connecting to the modem is fast but through the router is limited to 300Mbps, the first thing I would do is check QoS and NAT acceleration. Looks like the router itself bottlenecks around 791Mbps as per here.
I sure appreciate what you and Darkatt do here. I remember a conversation long ago with a Cox rep on the phone. I was frustrated already because the previous person rebooted my modem remotely, even after I asked them not to, which took down the phone, so I had to get back in queue. The person said to connect directly to the modem and see if everything worked better. Nobody had mentioned power cycling before, so I didn't think the direct connection worked, plus it meant I'd lose the phone again. I vented a bit. I learned the details later, but not from Cox. Always felt a little bad once I learned the right way to do it.
It was complicated with the original phone modems(DPQ3212 I think) because they had batteries so unplugging didn't power cycle them. You had reach behind with a paper clip or something and press the tiny reboot button. So resetting remotely was part of the script. Now the FCC doesn't require battery backup so phone modems(eMTA) don't come with them. But yea, sounds like the rep. you were working with just wanted to get off the phone.
bypassed the router and directly with the modem I am getting the whole gig speed. odd considering the router has gig ports but I factory reset the router and now I am back to my expected rate speed. thanks for the support.
No problem, glad to help. I understand what it's like on BOTH sides of the phone, and now that Cox no longer has T1 technically trained people, it's just that much harder on others. If I can help someone out, just glad to do so.
No problem, glad to help. I understand what it's like on BOTH sides of the phone, and now that Cox no longer has T1 technically trained people, it's just that much harder on others. If I can help someone out, just glad to do so.
