'ells going on down there?
Cox customer for about 7 years now.. theres been maintenance occasional outages last year up until a fortnight ago was almost no interruptions. In the last 10 days my internet has been out at least o...
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I've been having this exact issue for almost 5 weeks now. It'll be down randomly for anywhere between 2 and 5 hours every single day for the last 4+ weeks.
I also do work from home and I'm losing money on this. I called to complain and was offered a $25 credit for a month of lost time, money and assets.
What modem are you using, and what do the indicator lights on the modem show when you lose connectivity? Do you have a computer wired via ethernet, and does it drop as well?
My PC is connected to my modem with high speed cables and my modem is literal feet from my PC. I'm not sure which modem I have but it's brand new, one of the white ones and the color indicator stays white throughout the outage because I technically have a connection but it goes from high speed to a snails pace and basically becomes unusable for anything more than light browsing.
Hi Chynoodle,
We'd be glad to review the modem logs and connection. Please feel free to email us at cox.help@cox.com for support.
Thank you.
