Forum Discussion

Joesearl's avatar
New Contributor
3 years ago

Email File size

I sent an Email with a 22.1MB file size attachment, that I got a failure to deliver notice, saying the file size was too large.  Checking online, it says that it will send up to 25MB.

and it wasn't on just one Email account, it was at least 6 of them.  What is going on at COX?

4 Replies

  • @Joesearl, Are you able to send other attachments? If not, do you get the same error message? -Allan, Cox Support Forums Moderator.
  • The thing with attachments is they're uploaded in 8bit but converted to 7bit during transmission due to how email works so you have to account for some overhead when attempting to attach anything to an email.  If you want to transmit large files you're better off using something like DropBox, Google Drive, OneDrive.