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No_No_NO's avatar
No_No_NO
New Contributor
7 years ago

Email won't load

I get this message when trying to get into email ( yes i reset the modum- and I can get to everything on the internet except my mail This site can’t be reached The connection was reset. Try: ...
  • OpenBSD's avatar
    7 years ago

    This has been an issue in the past. Below is what Cox support recommends:

    We have identified an issue affecting customers using webmail.west.cox.net or idm.west.cox.net to access their Cox Webmail. As a workaround, clear your browser cache and browsing history, and then set up a new bookmark for webmail.cox.net. This will prevent the problem from reoccurring in the future. 

    This issue may also be affecting the shortcuts on myconnection.cox.com. The Cox.com team is working on a permanent solution.

    The main issue here is that you need to login to your email using the address webmail.cox.net. If you currently have a shortcut to Cox email you need to edit the shortcut to show webmail.cox.net