Forum Discussion

markfrms's avatar
markfrms
New Contributor
6 years ago

Emails bouncing from certain sender

I have been getting morning emails from a certain sender for months and they stopped on 9/24.  I contacted other recipients of emails from this sender and they are still getting their emails.  I wonder why Cox is not accepting them.  I asked the sender to check their logs and this is what they found:

04:41:16 [34541] Delivery for brad@midsouthimaging.com to XXXXXX@cox.net has completed (Bounced)
04:41:00 [34541] Delivery started for brad@midsouthimaging.com at 4:41:00 AM
04:41:03 [34541] Skipping spam checks: No local recipients
04:41:06 [34541] Sending remote mail for brad@midsouthimaging.com
04:41:06 [34541] Initiating connection to 52.73.137.222
04:41:06 [34541] Connecting to 52.73.137.222:25 (Id: 1)
04:41:06 [34541] Binding to local IP 208.186.112.96:0 (Id: 1)
04:41:06 [34541] Connection to 52.73.137.222:25 from 208.186.112.96:63574 succeeded (Id: 1)
04:41:11 [34541] RSP: 554 cxr-ibgw-5007a.stratus.cloudmark.com cmsmtp 208.186.112.96 is listed on Cloudmark CSI-Global. Please visit csi.cloudmark.com/.../reset AUP#IPBL1000
04:41:11 [34541] CMD: QUIT 

Can Cox reset this?

bouncedemails
  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hello, it's quite possible that the sending IP Address is listed on a CSI Blacklist. Here is a link which provides additional information regarding the postmaster error codes:

    www.cox.com/.../email-error-codes.html

    Cox is unable to reset this for you. -Kevin M. Cox Support Forum Moderator