Forum Discussion

jadalcats1's avatar
jadalcats1
New Contributor II
4 months ago

Extremely bad service

My whole neighborhood was without Internet for four days I called and they gave me a $44 credit which is insulting. My Internet goes out 15 times a year. My wife works from home. We lost $480 in income just this time and they give a $44 credit. I know it’s prorated but that’s insulting. This will be my last week with Cox. I’d rather go to DIRECTV with satellite and coax cable. At least I can watch my DVR when I lose service. Super disappointed.

  • GregP1's avatar
    GregP1
    Moderator
    4 months ago

    Hi Jadalcats, 

    I apologize for the experience you have had. Our forums are here for our customers to discuss questions and concerns about our services. We can assist you one-on-one with this issue. Our email address is cox.help@cox.com. Please include your full street address and a link to your forum post.

    Greg