Forum Discussion

New Contributor II

2 years ago

Fiber ONT options

My home is connected through fiber, and I have my own router that I am using. Service has been good so far, but I am looking for an option. My bill is showing that I am paying $14 for Panoramic Wifi Gateway Rental, which supposedly includes the gateway, app, security perks, etc. However I never received any of that equipment (natually because I'm using my own), and the apps say my account is not active for the other things.
So I called Cox - and they said that the $14 charge is simply for the ONT. Seems kinda weird to charge for a gateway rental when its not for a gateway, but whatever.

First question is - am I really supposed to be paying a rental fee for the ONT device? Anyone else paying this?

Second question is - Is there a list anywhere of Cox compatible ONTs out there for if I wanted to get my own to avoid this monthly charge if thats really what it is?

Darkatt
Honored Contributor
2 years ago
call them back, there is no charge for the ONT, unless something has changed dramatically in the last month.
- Bruce
  Honored Contributor III
  2 years ago
  OP resorted to the Forum because OP called them.
WiderMouthOpen
Esteemed Contributor
2 years ago
1. No. The ONT comes free with fiber(FTTH) service. +1 for contacting Cox and asking them.

2. No list because Cox(and no fiber provider that I know of) doesn't supports customer owned ONTs.
- Bruce
  Honored Contributor III
  2 years ago
  I couldn't find a reference for an ONT to be a free loan for the service.
  - thejustbest
    New Contributor II
    2 years ago
    Thank you both!
Bruce
Honored Contributor III
2 years ago
I didn't think Cox charged a rental fee for an ONT. Your best option is to send an email to cox.help@cox.com with your full name and complete address.

If Cox wants to charge you for an ONT, tell Cox to replace "Panoramic" on your bill with either Alcatel-Lucent, Nokia or Calix ONT.
- thejustbest
  New Contributor II
  2 years ago
  Definitely taking this route next!