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TheKDorm's avatar
TheKDorm
New Contributor
6 years ago

Frequent internet disconnects/modem reboots due to bad signal

Hey all, I'm specifically looking for someone higher up at Cox to help me out here. I just moved into a new apartment with my girlfriend and signed up for a 100/10 internet plan. I bought a brand new...
connection issues
ConnectionLoss
coxsupport
disconnects
Radon's avatar
Radon
New Contributor II

 Looks like you have a bad line, this is with a signal knockdown.

Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked 256QAM 3 687.00 MHz 7.60 dBmV 38.98 dB 18 31
2 Locked 256QAM 1 675.00 MHz 7.70 dBmV 38.98 dB 90 0
3 Locked 256QAM 2 681.00 MHz 7.50 dBmV 38.98 dB 15 26
4 Locked 256QAM 4 693.00 MHz 7.90 dBmV 38.61 dB 18 26
5 Locked 256QAM 9 723.00 MHz 8.20 dBmV 38.98 dB 2 0
6 Locked 256QAM 10 729.00 MHz 8.20 dBmV 40.37 dB 7 0
7 Locked 256QAM 11 735.00 MHz 8.50 dBmV 38.98 dB 8 0
8 Locked 256QAM 12 741.00 MHz 8.40 dBmV 38.98 dB 18 0
9 Locked 256QAM 17 771.00 MHz 8.20 dBmV 38.98 dB 7 0
10 Locked 256QAM 18 777.00 MHz 8.40 dBmV 38.98 dB 27 0
11 Locked 256QAM 19 783.00 MHz 8.30 dBmV 38.98 dB 10 0
12 Locked 256QAM 20 789.00 MHz 8.10 dBmV 38.98 dB 1 0
13 Locked 256QAM 21 795.00 MHz 8.10 dBmV 38.98 dB 6 0
14 Locked 256QAM 22 801.00 MHz 8.60 dBmV 38.98 dB 13 0
15 Locked 256QAM 25 819.00 MHz 7.40 dBmV 38.98 dB 63 0
16 Locked 256QAM 26 825.00 MHz 7.50 dBmV 38.61 dB 23 0
17 Locked 256QAM 27 831.00 MHz 7.30 dBmV 38.98 dB 4 0
18 Locked 256QAM 28 837.00 MHz 7.50 dBmV 38.98 dB 6 0
19 Locked 256QAM 29 843.00 MHz 7.80 dBmV 38.98 dB 1 0
20 Locked 256QAM 30 849.00 MHz 7.90 dBmV 38.98 dB 2 0
21 Locked 256QAM 33 357.00 MHz 6.70 dBmV 40.37 dB 31 0
22 Locked 256QAM 34 363.00 MHz 6.60 dBmV 40.37 dB 19 0
23 Locked 256QAM 35 369.00 MHz 6.60 dBmV 40.95 dB 27 0
24 Locked 256QAM 36 375.00 MHz 6.70 dBmV 40.37 dB 35 0
25 Locked 256QAM 37 381.00 MHz 6.70 dBmV 39.50 dB 1 0
26 Locked 256QAM 38 387.00 MHz 6.70 dBmV 39.90 dB 6 0
27 Locked 256QAM 41 405.00 MHz 6.80 dBmV 39.90 dB 1 0
28 Locked 256QAM 42 411.00 MHz 6.90 dBmV 39.90 dB 1 0
29 Locked 256QAM 43 417.00 MHz 6.90 dBmV 39.90 dB 0 0
30 Locked 256QAM 44 423.00 MHz 6.90 dBmV 39.90 dB 1 0
31 Locked 256QAM 45 429.00 MHz 6.70 dBmV 39.90 dB 2 0
32 Locked 256QAM 46 435.00 MHz 6.70 dBmV 39.50 dB 1 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 3 5120 kSym/s 32.20 MHz 39.50 dBmV
2 Locked ATDMA 4 5120 kSym/s 38.60 MHz 40.25 dBmV
3 Locked ATDMA 2 5120 kSym/s 25.80 MHz 38.75 dBmV
4 Locked ATDMA 1 5120 kSym/s 19.30 MHz 38.50 dBmV
TheKDorm's avatar
TheKDorm
New Contributor
6 years ago

Yup, seeing other people's makes me incredibly jealous lol. That's why I'm trying to reach out to someone from Cox here to see what can be done.