I don't think its the game you are playing cause I've been having issues for months now. I play a couple of games and the latency is all over the place. I sometimes get a good day of gaming in but most of the time the latency and packet loss is unbearable. I like to play a game Crossout and have contact their and Cox's support with no help.
US server from So California ping issue
I put this post on Cossout's forums with links to video's I captured of it happening but seems to be a complete waist of time. It would be nice to get what I pay for. AT&T fiber is starting to look really good about now.
Yeah you're probably right. I honestly have been having such a hard time with cox. I'm paying for 500 mbs so I can game with or with out other people in the house using internet as well. at 500 mbs I shouldn't be having these issues. If AT&T Fiber was available for me I would have switched.
