Forum Discussion

fatboys1223's avatar
4 hours ago

Why is the Internetkeep going out ???????

Why does the internet keep going out, what is the Problem????

  • Internet out here in Lakeside keeps going out, What is the PROBLEM???????????????Im sure I will be getting MY BILL ON TIME AND BE CHARGED A FULL MONTH 

    • HeatherS's avatar
      HeatherS
      Moderator

      Hello, fatboys1223.  I work from home and have several children enrolled in online college classes so I understand the importance of maintaining a reliable connection. Over the past few days, we have identified an issue impacting the consistent delivery of service to your home and the surrounding area. Our crews are working to resolve this issue and restore services as quickly as possible. Someone within your household has already signed up for text message updates particular to this outage. At any time, you can reply with the word "UPDATE" in that text message thread to receive the newest available information.  For account-specific support, please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at  https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it. Thank you.