Forum Discussion

Networkuser125's avatar
Networkuser125
Visitor
3 hours ago

Gaming connectivity issues.

Hello,

This month, I've been experiencing intermittent ping spikes while gaming, where my ping suddenly increases dramatically for a few seconds and then returns to normal. I’ve followed all the troubleshooting steps recommended by the game’s support team, but they suggested it might be related to my ISP routing.

I’m using an Ethernet connection with 1 Gbps speeds, and I've noticed that during these spikes, my receive kb/s drops to 0. Unfortunately, the game support hasn’t been able to resolve the issue, so I'm hoping Cox can assist me with this.

Thank you for your help!

packet loss
  • LisaH's avatar
    LisaH
    Moderator
    3 hours ago

    Hi Networkuser125. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator