(GAMING) We need a plan of action — Upstream Packet Loss (COX Com ISP)

I have this exact problem.  Gaming is my favorite hobby.  Everything Michael has said is true for me.  I play Fortnite too, along with other games, and there are so many instances where things I do don't register on the server.  It puts us all at a disadvantage when playing competitively.  I'd like to do whatever I can to help get Cox to do something because the upload packet loss is seriously making me a miserable person.