Forum Discussion

roy3805's avatar
roy3805
New Contributor II
6 years ago

I have the same problem I’m getting terrible packet loss on both upstream and downstream.. Cox Network is a joke

  • StephanieS's avatar
    StephanieS
    Moderator
    6 years ago
    Roy3805,

    I've run several ping tests on your equipment this morning and I'm not able to see any packet loss. Please run a speed test for me and let me know what sort of results you're getting. Thanks!

    StephanieS
    • roy3805's avatar
      roy3805
      New Contributor II
      6 years ago

      I am getting good speeds! Its just when gaming im getting 1-5% packetloss on download and upload on fortnite. The only way to fix it is to run a Speedify VPN while playing.

      • KevinM2's avatar
        KevinM2
        Former Moderator
        6 years ago
        Hi Roy3805, are you able to provide a traceroute to the Fortnite server for us? If the packet loss is occurring exclusively on the Fortnite server and not Cox, then this is outside of our scope. -Kevin M. Cox Support Forum Moderator