Forum Discussion

New Contributor III

6 years ago

(GAMING) We need a plan of action — Upstream Packet Loss (COX Com ISP)

Hey all, for those unaware, explanation of issue at end of post. Many of us are struggling with extreme amounts of packet loss through COX, we need to come up with some sort of plan for action. S...

call to action

class action law suit

New Contributor II

I have the same problem I’m getting terrible packet loss on both upstream and downstream.. Cox Network is a joke

StephanieS

Moderator

6 years ago

Roy3805,

I've run several ping tests on your equipment this morning and I'm not able to see any packet loss. Please run a speed test for me and let me know what sort of results you're getting. Thanks!

StephanieS

roy3805
New Contributor II
6 years ago
I am getting good speeds! Its just when gaming im getting 1-5% packetloss on download and upload on fortnite. The only way to fix it is to run a Speedify VPN while playing.
- KevinM2
  Former Moderator
  6 years ago
  Hi Roy3805, are you able to provide a traceroute to the Fortnite server for us? If the packet loss is occurring exclusively on the Fortnite server and not Cox, then this is outside of our scope. -Kevin M. Cox Support Forum Moderator
  - Michael_Evancoe
    New Contributor III
    6 years ago
    Please check this thread for traceroutes, we have been sending you many.
    
    forums.cox.com/.../severe-packet-loss-upload-to-amazon-web-services-fortnite---update-1-9

Forum Discussion

(GAMING) We need a plan of action — Upstream Packet Loss (COX Com ISP)

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