geolocation incorrect
I have seen a post from several months ago but did not see a solution.
For the past couple of weeks, my Geolocation has been set to Tucson but I live in Scottsdale.
I called customer support. No ...
Forum Discussion
Here is an update.
I was not able to get any help from Cox Technical Support. I have Cox Complete Care but I did not get any help other than being told that they are within their right to have the wrong geolocation and I was read the disclaimer.
I sent an email request to one of the database geolocation sites and made a reuqest to have my geolocation changed.
Here is the response:
Dear Requester,
We have reviewed and accepted your correction for IP range 24.xxx.xx.xxx/32. The corrected data should appear in next Friday’s update. We will not send additional confirmation emails for separate corrections (you have submitted) that are accepted within the next 24 hours.
It seems that I may have a resolution. If it works.
I'm glad Complete Care is paying off for you.
My sentiment exactly. I am not even sure why I bother.
Cox support for my Internet and Home Security not to mention TV has been less than ideal.
They have been outsourcing and I do not even get Cox employees anymore when there is something with the alarm system. They send a contractor. The reason I signed up with them was for the internal Cox employee alarm care.
If my whole email system were not stuck with cox emai, I would consider changing. But changing email as this juncture in life is tough.
Ugh.
