Forum Discussion

Mr__L's avatar
Mr__L
New Contributor
5 years ago

Getting 7 Mbps, it's supposed to be 900 Mbps. It kept disconnecting. Can't get ahold of a Cox representative.

I was talking to a chat representative, she sent a signal that tests the internet then it got disconnected for 1 min. I waited for the chat to come back, but it didn't. I reconnected, waited 1 1/2 hours, nothing. I called, waited 10 mins. with the music, it rang then it became a busy tone. I tried the text support, but it's late and I'm tired of waiting.

I have 7 Mbps internet download speed but I'm supposed to be getting 900 Mbps with panoramic wi-fi according to a previous representative I called before. She said they needed to send a technician since there's packet loss and old coaxial cable, I declined since there's a pandemic. Sometimes, the internet disconnects after midnight. A few days ago, it was gone for 2 hours. This is unacceptable. I was gonna ask for the data cap to stay unlimited to make up for it, but I can't get ahold of someone. What time are they open until? I don't know what to do. Please help.

connection issues
ConnectionLoss
  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Have you ever measured 900 Mbps from your house?

    • Mr__L's avatar
      Mr__L
      New Contributor
      5 years ago

      Yes. But it's often around 7 Mbps to 18 Mbps. Now it's 784 Mbps.

  • Mr__L's avatar
    Mr__L
    New Contributor
    5 years ago

    I finally got ahold of a Cox operator on the phone & a Cox technician texted me at 1:30 a.m. I can't believe I have to pay $10 x 3 months for the technician to fix it from outside the house or it'll be $75. I'm not getting the fastest speed that I paid for and it disconnects sometimes, it should be free to fix. Oh well. Thanks for your help.

    • GZRGaMeR's avatar
      GZRGaMeR
      New Contributor II
      5 years ago

      Cox is selling what they can't deliver. They're stealing from us. And when they get caught, they impose a repair fee in which they steal even more. Then, they make it extremely inconvenient to get in touch with customer support; and when you do get them, all you are told is to reboot everything.

  • Chichi's avatar
    Chichi
    New Contributor
    5 years ago

    I am having continuous problems with the internet. We also have panoramic but the signal is constantly disconnecting. Has happened the last two days and my kids have homework and zoom meetings. I need a reliable service. Does anyone have any suggestions.

    • Millas7's avatar
      Millas7
      New Contributor
      5 years ago

      Same here.  Repair tech is scheduled this saturday.. if that doesn't work might switch services if available in my area

      • Mr__L's avatar
        Mr__L
        New Contributor
        5 years ago

        Me too. But it's intermittent. Like 0-3 times per week it disconnects after midnight. That's not good for online games and live streaming. I don't know of another internet service here. We've been with Cox for a long time.

        The Cox technician just finished repairing or checking something outside. He said there's nothing wrong with my router & wires inside, it's outside. They'll send another technician to get it fixed tomorrow.