Forum Discussion
No. When I selected the phone link for the email issue, It sent me direct to a tech person. Later on in the evening access to my primary account was disabled and I had to get a temp password from a tech person to get back in. Unfortunately I did not properly read the email which said I would lose access after 24 hours. Since I am not the only one, this must be something Cox was doing en mass once a year or so customer-wide. Apparently the Tech people were not even aware of it.
I still would like to know what the "suspicious activity" is so I can avoid it if possible. I can flip between the multiple accounts I have. I don't know if that has an effect on it or not. I only use the primary account for communications to and from Cox, not to anyone else, so it is picking up on something I am doing. I only use webmail to go in and add filters to allow email that Cox is blocking in error or to add SPAM blocking filters that Cox is missing.
JohnD
This link helps explain suspicious activity and the steps cox takes www.cox.com/.../securing-your-coxcom-account.html.
Jonathan J
Cox Moderator
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