I have been going through this with Cox for over a year. I have no malware on my computer, everything is clean but someone has hijacked my email address and is using it. When people respond to COX that it is spam they shut off my email and I have to go in and redo my password. It was happening every couple of weeks. Now it is happening every other day. I have to reset my password constantly. I have probably spent 100 hours on the phone with COX over the last year trying to get this resolved. They KNOW I am not sending out spam, the emails to not come off their servers, but they continue to shut down my account and NOBODY in Cox can seem to fix it. I am ready to blow my brains out because someone inside of Cox cannot just flick a switch and turn off the setting that disables my account. I have been told by many reps at Cox that they are basically trying to get out of the email business. The problem is everything in my life for the past 25 years is on this email address. I am sure that they are trying to force me to stop using this email by doing this to me. Nobody can help me... NOBODY CARES. Cox is EVIL.
