Forum Discussion
skohon25
4 years agoNew Contributor III
Hey Everyone,
A technician came out yesterday and identified "low signal" and a bad cable running from the street to my house. Another technician came by around 4pm yesterday and replaced the cable from the street to my house. At first everything was working great, however I continue to run into very low upload speeds (under 3mbps) intermittently. Already today I have 5 T3 Time-Outs one of which was "16 Consecutive". What should my next course of action be?
- skohon254 years agoNew Contributor III
Here are the status notes
Startup Procedure Procedure Status Comment Acquire Downstream Channel 951000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 29 Locked QAM256 951000000 Hz -2.1 dBmV 41.6 dB 0 0 1 Locked QAM256 783000000 Hz 2.0 dBmV 43.0 dB 0 0 2 Locked QAM256 789000000 Hz 2.0 dBmV 43.0 dB 0 0 3 Locked QAM256 795000000 Hz 1.9 dBmV 43.0 dB 0 0 4 Locked QAM256 801000000 Hz 1.9 dBmV 43.0 dB 0 0 5 Locked QAM256 807000000 Hz 1.7 dBmV 42.9 dB 0 0 6 Locked QAM256 813000000 Hz 1.7 dBmV 42.8 dB 0 0 7 Locked QAM256 819000000 Hz 1.6 dBmV 42.9 dB 0 0 8 Locked QAM256 825000000 Hz 1.3 dBmV 42.8 dB 0 0 9 Locked QAM256 831000000 Hz 1.1 dBmV 42.7 dB 0 0 10 Locked QAM256 837000000 Hz 1.1 dBmV 42.7 dB 0 0 11 Locked QAM256 843000000 Hz 0.8 dBmV 42.7 dB 0 0 12 Locked QAM256 849000000 Hz 0.8 dBmV 42.7 dB 0 0 13 Locked QAM256 855000000 Hz 0.7 dBmV 42.6 dB 0 0 14 Locked QAM256 861000000 Hz 0.3 dBmV 42.5 dB 0 0 15 Locked QAM256 867000000 Hz 0.1 dBmV 42.4 dB 0 0 16 Locked QAM256 873000000 Hz 0.0 dBmV 42.4 dB 0 0 17 Locked QAM256 879000000 Hz -0.3 dBmV 42.3 dB 0 0 18 Locked QAM256 885000000 Hz -0.6 dBmV 42.3 dB 0 0 19 Locked QAM256 891000000 Hz -0.7 dBmV 42.2 dB 0 0 20 Locked QAM256 897000000 Hz -1.0 dBmV 41.9 dB 0 0 21 Locked QAM256 903000000 Hz -1.2 dBmV 41.9 dB 0 0 22 Locked QAM256 909000000 Hz -1.4 dBmV 41.9 dB 0 0 23 Locked QAM256 915000000 Hz -1.6 dBmV 41.7 dB 0 0 24 Locked QAM256 921000000 Hz -1.8 dBmV 41.6 dB 0 0 25 Locked QAM256 927000000 Hz -1.8 dBmV 41.7 dB 0 0 26 Locked QAM256 933000000 Hz -2.0 dBmV 41.7 dB 0 0 27 Locked QAM256 939000000 Hz -2.2 dBmV 41.5 dB 0 0 28 Locked QAM256 945000000 Hz -2.0 dBmV 41.6 dB 0 0 30 Locked QAM256 957000000 Hz -2.1 dBmV 41.5 dB 0 0 31 Locked QAM256 963000000 Hz -2.1 dBmV 41.5 dB 0 0 32 Locked QAM256 969000000 Hz -2.4 dBmV 41.4 dB 0 0 159 Locked Other 300000000 Hz 4.2 dBmV 42.5 dB 415147869 0 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 4 Locked SC-QAM Upstream 16900000 Hz 6400000 Hz 33.0 dBmV 2 1 Locked SC-QAM Upstream 36300000 Hz 6400000 Hz 34.0 dBmV 3 2 Locked SC-QAM Upstream 29900000 Hz 6400000 Hz 34.0 dBmV 4 3 Locked SC-QAM Upstream 23500000 Hz 6400000 Hz 34.0 dBmV 5 5 Locked SC-QAM Upstream 60000000 Hz 6400000 Hz 35.0 dBmV 6 6 Locked SC-QAM Upstream 67000000 Hz 6400000 Hz 36.0 dBmV 7 7 Locked SC-QAM Upstream 74000000 Hz 6400000 Hz 36.0 dBmV 8 8 Locked SC-QAM Upstream 81000000 Hz 6400000 Hz 36.0 dBmV Current System Time: Thu Dec 10 13:59:18 2020
- skohon254 years agoNew Contributor III
Here is the error log
Date Time Event ID Event Level Description 12/10/2020 13:58 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/10/2020 13:55 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/10/2020 13:55 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/10/2020 13:55 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/10/2020 13:55 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/10/2020 12:54 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/10/2020 12:54 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/10/2020 12:54 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/10/2020 12:54 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/10/2020 12:47 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/10/2020 12:46 82000800 3 "16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/10/2020 12:46 82000600 3 "Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/10/2020 12:46 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 22:43 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 22:43 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 21:59 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 19:42 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 19:41 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 18:01 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:47 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:46 82000400 3 "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:42 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:32 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:30 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:30 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation" 12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation" 12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation" 12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation" 12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation" 12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation" 12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation" 12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation" 12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation" 12/09/2020 17:30 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation" 12/09/2020 17:30 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation" 12/09/2020 17:30 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:30 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" 12/09/2020 17:30 2436694061 5 "Dynamic Range Window violation" 12/09/2020 17:30 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=8c:61:a3:cb:93:f1;CMTS-MAC=00:29:c2:00:95:cb;CM-QOS=1.1;CM-VER=3.1;" - DustinP4 years agoModeratorSkohon25,
Thank you for your patience and providing this information. There's currently an outage investigation alert open in your area at this time, so we will hold off on troubleshooting at this time. You may track outage alerts through our Cox App and each time you see there is an outage, you may request to receive text alerts on the status. If issues should remain for you once the outage clears, then we can take a closer look and run some tests as well.
Dustin
Cox Forum Support Moderator
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