Forum Discussion

skohon25's avatar
skohon25
New Contributor III
4 years ago

Gigablast Extremely Low Upload Speed + Great Download Speed

Hello, For the past week we have experienced a lot of issues with our service.  I am a video game streamer and we also stream all of our TV content. For the past year, we had zero issues and I neve...
skohon25's avatar
skohon25
New Contributor III
4 years ago

Hey Everyone,

I was texting the technician who came this morning and said everything looked good. I had some more severe drops in upload speed. He texted the below to me. 

“So there was a node split done a week ago in the area because of congestion the node isn’t fully fired up yet give it a Couple of weeks do a Speedtest and give me a text or call.”


I don’t know much about nose splits. Does this sound like it may be the cause of the issue and why it came out of nowhere a week ago?

Can someone from Cox verify this split actually happened?

  • SharonL's avatar
    SharonL
    Former Moderator
    4 years ago
    Hello,

    Thank you for reaching out to the Social Media Team. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
     
    Sharon
    Cox Support Forum Moderator