Forum Discussion
Hey Everyone,
There was an outage for a bit earlier today. When I came home after everything seemed to be back to normal. I was able to game/stream all night with no issues. I can only assume Cox completed work on the node.
I would like to thank everyone here for their support. I'll follow up if anything else goes crazy. I would like to suggest letting customers know when there is such work going on.
Thank you,
-Steve
- BenS14 years agoFormer Moderator@Skohon,
Please email us at cox.help@cox.com with your full name and address and we can schedule a technician to come out and take a look at things for you.
Ben S.
Cox Support Forums Moderator - skohon254 years agoNew Contributor III
Hey Everyone,
The upload speed went back down near zero. I am not able to work/game at the moment. I had hoped it was fixed yesterday.
Cox.....two technicians have been to my house. There is nothing wrong with the setup. Can you please have someone check out the node in my neighborhood? This is getting frustrating. The $20 credit seems almost worthless when I pay $150/month, can't do what I want and go over my data cap because I'm constantly connecting/reconnecting.
- BenS14 years agoFormer Moderator@Skohon25
Since you are still experiencing issues, you may want to reach out to us to get another technician out. The technician that comes out will assess the situation and escalate the issue to the appropriate team. Billing and account questions that require the sharing of personal information aren't suited for a public forum. Please email us at cox.help@cox.com with your full name and address for billing concerns.
Ben S.
Cox Support Forums Moderator- ChanningM4 years agoNew Contributor
Just jumping in this form. I live in Baton Rouge and have been fighting the same issues. I have had multiple talks with customer support, had three techs, switched modem/router for Cox's Gateway, and have had multiple support tickets made with no word back from Cox. I had streamed for three weeks without a single issue but suddenly I started getting terrible packet loss and upload drops. It is absolutely unacceptable and I have given up streaming till I move away from this ISP. I just want to follow this form to see where this will take you Steve. I just feel Cox is gonna keep giving you the loop around like they have done with me.
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