Forum Discussion

Eric_G's avatar
Eric_G
New Contributor III
5 years ago

Gigablast Speeds

Cox if you don't want a class action law suit, you better start crediting customers for the lack of bandwidth we are all experiencing. We know people are working and staying at home and that your inf...
  • Eric_G's avatar
    Eric_G
    5 years ago

    you know how frustrating it is for me to call tech support just to have them read the usual script to reset  your modem and bla, bla, bla....

    Starlink is coming you all!!

    Now let me tell you Cox has been good until the beginning of the year, issues here and there but nothing too bad. But the lack of sympathy towards their customer, which are hurting right now, is beyond me.

Shawmeck's avatar
Shawmeck
New Contributor
5 years ago

What speeds are you getting?  Upload and downloads.

  • Eric_G's avatar
    Eric_G
    New Contributor III
    5 years ago

    First let me tell you I am a network IT guy. All the speeds are taken directly from the modem to my laptop by passing my network as per Cox.

    Originally my speeds were in th upper 900 Mbps, but since the pandemic started I am lucky to get upper 200 mbps during the day and they go down to 60 at night.

    Tihs is using Oakla speed test or Cox own speed test.

    • Eric_G's avatar
      Eric_G
      New Contributor III
      5 years ago

      During the day max 250 down and 28 up.

      At night max 60 down and still 25 to 28 up.

      I am on a Docsis 3.1 modem by Arris.

      • Shawmeck's avatar
        Shawmeck
        New Contributor
        5 years ago

        Wow, thats like getting 15% of the top speed you are supposed to get!