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Eric_G's avatar
Eric_G
New Contributor III
5 years ago

Gigablast Speeds

Cox if you don't want a class action law suit, you better start crediting customers for the lack of bandwidth we are all experiencing. We know people are working and staying at home and that your inf...
  • Eric_G's avatar
    Eric_G
    5 years ago

    you know how frustrating it is for me to call tech support just to have them read the usual script to reset  your modem and bla, bla, bla....

    Starlink is coming you all!!

    Now let me tell you Cox has been good until the beginning of the year, issues here and there but nothing too bad. But the lack of sympathy towards their customer, which are hurting right now, is beyond me.

Eric_G's avatar
Eric_G
New Contributor III
5 years ago

WOW! Another post from an other IT Professional!! Look very similar!!

I would like to make your life easier so you don’t have to post. I am an IT network professional. The reason your internet is slow and you are not getting full speed and you have packet loss is because cox internet lines are old and outdated . They are not meant to handle this many people working from home and not outside. The lines are over saturated and can not handle the workload. Nothing cox tells you is going to fix this problem so please don’t try. The only thing cox can do to fix this is replace your outside lan node. Which they most likely won’t do because it’s extremely expensive. Upgrading to Gigablast will not fix your problem....getting a new modem will not fix your problem... having a tech come out will not fix your problem... resetting your router will not fix your problem... the only fix is to switch providers. Nothing will change until Covid goes away. I’m sorry but this is the truth and I’m just trying to save you hours of time on hold with cox reps. Do not fall for their bs to upgrade your internet , this will not do anything trust me