Forum Discussion

Bigboy1234's avatar
Bigboy1234
New Contributor
6 years ago

Guest Wifi Network Removed - Really Cox no options to fix this?

I recently discovered that Cox deleted the guest network from all customers that have Panoramic Wifi without notifying anyone. Thanks Cox. After several calls with techs I finally talked to one that told me they were deleted as some compatibility issues were occurring with cable box systems. They also said there are no options to get a guest network other than to possibly buy your own modem or get a different service. Again, thanks Cox. Is this for real? Hasn't the Internet, Wifi, etc. been around for 25+ years? If this problem exists I find it hard to believe that Cox HAS NO QUALIFIED NETWORK INFRASTRUCTURE ENGINEERS that can look into this and fix the problem. Cox, please take ownership of this and find a way to give guest networks back to your customers. It is the right thing to do. If you don't, believe me other companies will. Please help.

Cox
guest wifi network
guestwifinetworkdeleted
pleasehelpcox
  • chuck_m1's avatar
    chuck_m1
    New Contributor
    2 months ago

    I added a third party router (netgear mesh with three satellites) and bridged the cox router....  Works well and have solid wifi across a very large property.  Has primary, guest and IOT (Internet of things) networks.  Recommended.

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 months ago

    I could be wrong, but I believe guest network capability was removed so that it could be used for WiFi cable boxes./

  • MEL53's avatar
    MEL53
    New Contributor
    2 months ago

    I recently upgraded (or so I thought) to the Cox CGM4331 modem/router.  To say my experience with the setup was a disaster is a gross understatement.  Nothing worked at first; phone, printer, TV and other devices.  after numerous phone calls and two trips to the local Cox store, I have most things connected and working, thanks to Youtube mostly.  The one thing that I don't have is the ability to set up a guest network.  Is it still the case that Cox does not allow this capability? 

    Thanks!!

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hello, we're extremely sorry for having caused frustration with these changes. These changes were made so that customers can take advantage of the new Cox Panoramic WiFi app, http://bit.ly/2YCfZY3. The Panoramic WiFi DOCSIS 3.0 and 3.1 modems can both utilize this app now, and we made this change to the older model Panoramic WiFi in order to enhance the customer experience. The downside to this enhancement is that the guest networks are no longer available for the DOCSIS 3.0 models. Cox has no plans at this time to bring the guest network back. -Kevin M. Cox Support Forum Moderator