HELP
Be accurate. I wrote a check for 299.85 and cox email states we received your payment of 285. I chatted but no help. Besides losing internet all during the day and outages for 4 to 8 hours monthly...
Forum Discussion
Hi Bcorb2, thank you for being a valued Cox family member. The Cox Support Forums allow customers to collaborate with each other to resolve issues they may experience using Cox services and/or products, If you need assistance with an account or billing issue, please reach out to us using social media: Facebook, or X (@coxhelp), You may also contact us through our Live Online Chat: https://www.cox.com/residential/contactus.html In your message please include a link to this thread. Thank you for your patience, Mike, Cox Support Forums Moderator
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I did all that. I chatted with 6 agents and spoke with 4 on the phone. Spent 3.5 hours of reading apologies rather than helping me. How can you assist me if the cox reps cannot speak English?
Bcorb2, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally due to the connection issues you have expressed. We can definitely assist you with this. Please reach us on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.
