The tech that just left was the most polite and well versed in all the info I was able to give him, even taking the time to go through my account history to get a full overview of the issue. I was speaking with him outside, properly distanced, as he pulled the line data from the tap. The issue happened to occur right as he begin the test. This is the first time a tech has actually seen the problem first hand, had a ton of jitter peaking at over 350ms, as well as 2% packet loss. Also checked ingress on my end and everything looked great. Hopefully this is the first proper step of many to getting my issues resolved.
Well good luck, I know how frustrating it is. Please post if you get a fix so I can reference, of you don't mind! 👍
Will do. Ill update the thread when I get new info.
