Exact same problem here in Gilbert and been going on for about a month. Other than you having a slightly better 'normal' ping, my ping plotter looks exactly the same. Ping used to be high 20s and Jitter maybe 5ms. Now I have 40ms ping and 30-50ms Jitter. I have been on the phone with 4 different techs and 1 tech came out. I have been told that ' there is no issue ' but it's BS. I have replaced ALL the hardware on my side. They refuse to run a new line in my home to my modem and now I finally understand why. It's because this issue is happening all over and they either don't want to pay for the fix or don't know what's wrong. I actually had a tech tell me ' a little packet loss is normal'. What?! Since when? And honestly their phone techs can't do much at all. I never thought I'd say this but we might be better of with Century Link. At least I know what I'm getting for $50 a month... Any progress in resolving this Xearu?
Smokey if that is literally your complaint your line is fine. People on this forum are in far worse shape. I cant even work from home anymore, the packet loss is at 50%. Consider your self lucky that Cox has even provided you that scrap of decent quality because most here have not seen that.
