Forum Discussion

Cojo190's avatar
Cojo190
New Contributor
4 years ago

High packet loss, low speeds, assistance did not work.

Greetings, I have been trying for months now working with Cox the best I can to solve these issues which I will list here, this is the last attempt I will do to fix the internet. My apartment build...
connection issues
coxsupport
internet
modem
packet loss slow internet
CrystalS's avatar
CrystalS
Former Moderator
4 years ago
Hello @Cojo190

This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Please not personally. Provide us the name on the account with the complete service address with a link to this thread so we can get started. This will allow us to check the signal you are receiving and proceed to the next troubleshooting step.

Crystal S.
Cox Support Forum Moderator