Greetings, I spoke with someone @CoxHelp, and will update this post so other can see. A tech is coming again to check it out, I think this may be related with the possible forced upgrade to 500mbps from my older 300. We are going to check.
As long as you upgrade your modem to DOCSIS 3.1 (either renting one from Cox or purchasing your own), you should be able to keep your older Ultimate Classic 300 plan... which is desirable for the 30Mbps upload. If you decide this route, be sure to speak to the Loyalty Dept.
I received an email last week from Cox re: the plan adjustment. The email contained this paragraph -
WANT TO GO BACK TO ULTIMATE CLASSIC* WITH MORE UPLOAD SPEEDS?
No problem, but by Sunday, June 20, 2021, you’ll need to get an updated modem and call us at 855-602-6737.To update your modem, you can either:
*Note that this is a retired plan, therefore any future changes to your services after the date above could require a change to your internet plan.
