Forum Discussion

JeffinLouisiana's avatar
JeffinLouisiana
Contributor
5 years ago

Hour wait?

Why is there up to an hour wait for Cox phone support?    Is support short staffed, or overwhelmed by hurricane Laura?  4 months ago I could get a tech in 5 min.
  • JeffinLouisiana's avatar
    JeffinLouisiana
    5 years ago

    We had another plant issue in the area which was cleared in under two hours.   Nice job.

BenS1's avatar
BenS1
Former Moderator
Hi @JeffinLouisiana, All of your signal levels look good, I also checked your modem from our end and the signal levels look good as well.
Ben S.
Cox Support Forums Moderator
JeffinLouisiana's avatar
JeffinLouisiana
Contributor
5 years ago

We had another plant issue in the area which was cleared in under two hours.   Nice job.