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Snow1434's avatar
Snow1434
New Contributor
7 years ago

How can I downgrade my service online? (NEW)

I want to be downgrading from Ultimate to the lowest internet package my download and upload speeds aren't anywhere close to the 300mbps however that is not the problem the problem is the overage fee...
  • ezridin's avatar
    7 years ago

    You can complain about the marketing genius, but they are making money with it.  People are paying for the unlimited option and I bet more people are staying/paying than people downgrading/cancelling.  Money talks, and they can get away with it.  

    As far as downgrading, you have to call in during their billing support hours..  Not sure on exact hours, but I believe they are open till 8pm PST Mon-Sat (Someone else feel free to correct me)