Forum Discussion

Snow1434's avatar
Snow1434
New Contributor
7 years ago

How can I downgrade my service online? (NEW)

I want to be downgrading from Ultimate to the lowest internet package my download and upload speeds aren't anywhere close to the 300mbps however that is not the problem the problem is the overage fee...
  • ezridin's avatar
    ezridin
    7 years ago

    You can complain about the marketing genius, but they are making money with it.  People are paying for the unlimited option and I bet more people are staying/paying than people downgrading/cancelling.  Money talks, and they can get away with it.  

    As far as downgrading, you have to call in during their billing support hours..  Not sure on exact hours, but I believe they are open till 8pm PST Mon-Sat (Someone else feel free to correct me)

mglow's avatar
mglow
New Contributor
7 years ago

I looked around the website for a good 30 minutes trying to figure out how to downgrade service but you can't do it online, you can only upgrade.  In other words, they make it easy to spend more money but if you want to save money by downgrading, you have to take more time by calling them.  I guess in their defense, why would they make it easy for you to give them less money?  Same as Sirius XM...you can't cancel online but you can add additional services.