Forum Discussion

stinkfoot63's avatar
stinkfoot63
Contributor II
3 years ago

How do I dismiss notification center alerts (red number) on my account page?

Near the top of my account page- toward the right in a Bell icon there is a red circle with a white number of notifications that is persistent- I cannot seem to get rid of or dismiss them. Not a bi...
CurtB's avatar
CurtB
Valued Contributor III
3 years ago

This is an issue that has ocurred to others.  Cox reported in February, 2021 that it appears to be a notification flag on the vendor Admin side of a user's Forum profile that sometimes gets "stuck" on a notification.  The vendor's resolution was simply to reset the flag to zero.

Contact cox.help@cox.com and ask them to have their vendor reset your Forum notification flag.